Please contact GENESYSMOD.COM within 24 hours upon receiving your package if an item is received damaged or has been shipped incorrectly. You must call within that 24 hour time period to start a return or damage claim. Without 24 hour notice we will close the order and it will be considered as shipped out in full and no exchanges or returns can be made. Once you inquire about a damage or missing item, someone will provide you with an Return Authorization.
- DO NOT RETURN ANY ITEMS WITHOUT A RETURN AUTHORIZATION FORM OR THEY WILL NOT BE PROCESSED
- You may return your order within 30 days of delivery date (*restriction applies). All returned items must be unused, unopened, and in original packaging for a refund.*All cartridges, atomizers, e-liquids, coils, RBA, and clearance items are final sale and are not covered by our 30-day return policy and warranty.
- Customer assumes all costs in shipping items back to GENESYSMOD.COM We encourage customers to ship their return packages with tracking. We are not responsible for returned items that are damaged or lost in transit. Approved refunds do not include shipping expenses.
- There is a 15% restocking fee for all returned items. All shipping expenses are non-refundable
FOR ANY OTHER RETURNS AND DAMAGES YOU CAN EMAIL US AT JYSO2014@GMAIL.COM